RETURN & REFUND POLICY

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@athavaperfume.com. Please note that returns will need to be sent to the following address:

Makhulal Ayodhya Prasad Harish Chandra & grandsons

4/B Madan Mohan Burman Street, Jorasanko, Kolkata-700007

You can always contact us for any return question at info@athavaperfume.com.

DAMAGES AND ISSUES

Please record a continuous, unedited unboxing video when opening your package. This transparency is mandatory for processing claims. Failure to provide a clear unboxing video in the case of missing, wrong, or damaged items will lead to the denial of a return or refund. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of products cannot be returned, like Discovery Sets. Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, the refund will be processed as follows:

- For Prepaid Orders: You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

- For Cash on Delivery (COD) Orders: Refunds will be processed via Bank Transfer or UPI once you provide your verified details to our customer support team.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@athavaperfume.com.